Returns & Refund
Returns are accepted only for manufacturing defects or damages.
Return requests must be raised within 7 days of delivery.
Returned items must be unused, in original packaging, with tags intact.
All returns undergo inspection before approval.
Approved refunds are processed within 7 working days.
Refunds are credited to the original payment method used.
Shipping charges are non-refundable unless the error is on our side.
Items damaged due to misuse or mishandling will not be accepted.
Exchanges are possible if stock is available; otherwise, refunds apply.
Customers must contact customer support with order details to initiate a return.
Need help?
Contact us at info@urbanpicks.co for questions related to refunds and returns.